Posted by: notdeaddinosaur | August 28, 2007

Reminder Calls

We’re pretty good about calling patients the day before their appointments to remind them.

Phone call today: “Hi, this is Mrs. Sumdood. What time is my appointment today?”
Look at book. Answer: “That’s at 1:30 this afternoon.”
Mrs. Sumdood: “Thanks. See you then.”

Not-on-vacation staffer walks back in from getting the mail.

Me: “Mrs. Sumdood called to confirm what time her appointment was.”
NOV Staffer: “She made that appointment yesterday.”

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