Posted by: notdeaddinosaur | August 28, 2007

Reminder Calls

We’re pretty good about calling patients the day before their appointments to remind them.

Phone call today: “Hi, this is Mrs. Sumdood. What time is my appointment today?”
Look at book. Answer: “That’s at 1:30 this afternoon.”
Mrs. Sumdood: “Thanks. See you then.”

Not-on-vacation staffer walks back in from getting the mail.

Me: “Mrs. Sumdood called to confirm what time her appointment was.”
NOV Staffer: “She made that appointment yesterday.”


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Categories

%d bloggers like this: